Hello there! Could you give these troubleshooting steps a shot?
1. Ensure that the USB cord is securely plugged into the port on the lamp. Give it a gentle wiggle—it might just be a loose connection issue.
2. If the first step doesn't do the trick, try using a different USB cable and plug.
If you're still having trouble after trying these steps, please send us a video showing what happens when you try to switch on the lamp. That way, we can provide further assistance. Thanks!
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